Due to the increase in confusion when booking certain cleanings, and to protect our reputation and our standard in the cleaning industry, we have highlighted some new policies for current and prospective customers.
When booking the "moving out" package, you MUST select the Moving package. If you do not, we will not be liable for any uncompleted "move out" cleaning and will likely not confirm the booking.
If your house / apartment has more than 2 bedrooms, 2 bathrooms, then you are REQUIRED to select Deep Cleaning package. It is not fair to expect our staff to clean your entire house in less time.
The Deep Cleaning Package will give you the necessary time to properly clean these large homes.
How to determine if your home is "pretty dirty or very dirty".
If your home has not been professionally cleaned in the last year, you should select "Very Dirty".
If your home has been professionally cleaned within the last 6 months, you should select "Quite dirty"
Thank you to everyone who has supported us, and shown understanding during these difficult times. This communication is to ultimately help you, the customer, and ensure that you are looked after to the highest standard we provide.